Refund and Returns Policy

Our Commitment to Your Satisfaction

At SoccerPro, we are committed to providing high-quality products and ensuring your satisfaction. If for any reason you are not completely happy with your purchase, we offer a hassle-free return and refund process. Please read our policy below to understand the steps and conditions for returns and refunds.


Returns

Eligibility for Returns

  • Time Frame: You can return items within 30 days of receipt.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

  • Gift cards
  • Customized or personalized items
  • Items purchased on clearance or sale

How to Return an Item

  1. Request a Return: Contact our customer service team via email or phone to initiate the return process. Provide your order number and reason for the return.
  2. Pack Your Item: Securely pack the item in its original packaging, including all tags, accessories, and documentation.
  3. Ship Your Return: You will receive a return shipping label from our customer service team. Attach the label to your package and drop it off at the designated shipping carrier.

Return Shipping Costs

  • If the return is due to a defect or error on our part, we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping costs.

Refunds

Processing Refunds

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.

Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Exchanges

Exchanging Items

  • If you need to exchange an item for a different size or color, please contact our customer service team to ensure the desired item is in stock.
  • Follow the return process outlined above to return the original item and place a new order for the replacement item.

Damaged or Defective Items

Receiving Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with details and photos of the damage or defect.
  • We will arrange for a replacement item to be sent to you at no additional cost or provide a full refund if preferred.

Contact Us

Need Assistance?

If you have any questions or need further assistance with your return or refund, our customer service team is here to help. Contact us via email at support@soccerpro.com or call us at 1-800-123-4567.


Thank you for shopping with SoccerPro! We value your business and strive to provide the best possible shopping experience.

Shopping Cart